Refund/Exchange/Return policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds/returns. The product can be exchanged for similar item of equal or lesser value (of original purchase price within the period of 14 days. NO refunds/exchanges or returns after 14 days of original receipt.

Exchange requirements

The following criteria must be met to qualify for an exchange:

• Product is defective
• Product is not as described
• Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@cactuschicochica.com

This document was last updated on February 24, 2020

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