Shipping Policy
International Shipping: Not offered at this time
Shipment and Processing:
Domestic in the USA
Non-Custom orders are processed and shipped within 7 business days (excluding all holidays and Saturday and Sunday).
Custom orders are processed within 7 days and shipped once the order is completed based on the timeline given on the specific listing.
Due to recent changes to USPS (and worldwide shipping challenges) our customers may experience unavoidable delays in receiving their orders. We process your order and ship it out within 7 business days of receiving your order for non-custom orders. Custom orders are shipped out on the timeline mentioned on the specific listing.
Shipping rates and delivery estimates
Shipment method: USPS in the USA only
Estimated delivery time: 5-7 business days (excluding holidays and Saturday & Sunday)
Shipment cost: Free
Shipment confirmation and tracking: You will receive an email at processing time that will include a tracking number.
Customs, duties, and taxes
Cactus Chico Chica is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Cactus Chico Chica is not liable for any products damaged or lost during shipping. If you received your order damaged due to negligence on our part (e.g., improper packaging) we will do everything reasonable to replace the item. Please contact our support team directly via our email address You.Matter@CactusChicoChica to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
No International shipping is not offered at this time.
Returns Policy
Please click this link for our Returns Policy.